The TRUE customer care team is available Monday – Friday from 7am – 7pm UTC +7. Saturday & Sunday we’re definitely on the links but we’ll answer all inquiries as soon as we are back in the office on the next business day.We will do our best to respond as soon as possible; typical response time is within 24 hours.Please check out our FAQ for quick insights on sizing, features and model comparisonsNeed an exchange/return? Submit your request here.Thank you and we look forward to connecting with you soon